Want the most out of Gipht? You’re in the right place.
Want the most out of Gipht? You’re in the right place.
Welcome to our Resource Hub. Here you’ll find informative videos, in-depth case studies and other support resources—all created to ensure you’re getting the most out of Gipht. Need additional help? Send us an email, we’re happy to jump on a call.
Support Resources
Explore our curated collection of support and educational resources.
Product Tour
Step-by-step installation.
Knowledge Base
Comprehensive support materials designed to help improve every aspect of the Gipht experience.
Frequently Asked Questions
How much does the Gipht app cost the merchant?
It’s complimentary. No cost to the merchant.
What is the setup/installation process and how long to be up and running?
The install call usually takes 15-20 min with our developer. If our developer has to troubleshoot, you can give us Collaborator access to your Shopify store so we can do it on our own time – you won’t have to be involved. Once we install the app, it’s functional.
How is estimated shipping calculated for the sender? Is this updated once the recipient enters their shipping address?
We put a placeholder for $10 and then it’s updated once the actual shipping address is recorded.
Should we anticipate any delay with the orders coming to Shopify? For example, does it take 24hrs to update or something like that?
Once the shipping address is recorded, it’s automatically added to the Shopify Merchant admin for fulfillment and shipping. In the event the recipient does not accept the gift, there is no order for you to fulfill.
Can shoppers still use discount codes on my Shopify store using the Gipht app?
Yes, shoppers can still use discount codes on your Shopify store with the Gipht app.
Would the app work the same way for customers shopping on their desktop vs phone?
The Gipht app is optimized for both desktop and mobile.
At what point is inventory subtracted for the Gipht transaction?
Inventory is taken out when the sender purchases the gift.
What happens if the recipient does not accept the gift?
A few things will happen if the recipient does not accept the gift or does not take any action:
1. The recipient has 10 days to take action and accept the gift.
2. If the recipient does nothing, then the transaction is automatically refunded.
How do I know if Gipht orders are coming through in my Shopify Merchant Admin?
Looking at your Orders page, scroll all the way to the right where the Tags column is visible. There are two tags you can look for:
1. Gipht: Accepted (an official order you can fulfill).
2. Gipht: Pending (has been sent to the recipient, waiting for shipping address to be submitted)
You can also filter your orders by “tagged with: Gipht: Accepted” if you have a large volume of orders and scrolling through isn’t feasible.